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This article is for Outlook.com. If you're using Outlook for Windows, come across Fixes or workarounds for recent bug in Outlook for Windows.

If y'all're having problems accessing Outlook.com, y'all can see the status of Microsoft Office Online Services at the Service Health portal.

If y'all're having problems sending or receiving electronic mail, read how to Fix Outlook.com electronic mail sync issues.

Last updated: 12 May 2021

Outlook.com issues affecting email messages, attachments, and features

Last updated: 12 May 2021

ISSUE

We are enlightened of and have released a ready for the current issue with Outlook. Information technology might accept a few hours for your estimator to get the update.

STATUS: Stock-still

Delight restart your computer to receive the update. We are sorry for the inconvenience.

Concluding updated: seven Dec 2020

Consequence

If you access your Outlook.com account through the iOS Mail app, you may exist repeatedly asked to enter your username and password.

STATUS: WORKAROUND

Nosotros recommend using the Outlook for iOS app instead.

Get the app

Last updated: 10 November 2020

Consequence

Users with Outlook.com accounts are seeing emails they delete from the Inbox reverting back to the Inbox.

STATUS: INVESTIGATING

The Outlook Team is investigating the issue for a fix.  We will update this article every bit soon as we take more than information on a ready.

In the concurrently, if the emails being reverted are coming from connected accounts you may be able to go to the Inbox of the originating business relationship and delete the e-mail to workaround the issue.  For example, if you have a Gmail connected account, go to Gmail.com and delete the email from there.

Last updated: 7 September 2020

ISSUE

A recent change to the Family unit Calendar also removed some functionality that allowed the calendar to be viewed as a shared calendar in other applications like the Windows 10 Mail app and the Outlook desktop app also as some tertiary party apps.

WORKAROUND

None of the events or information was lost in the motion to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Information technology is too added to your favorites automatically.

Learn more well-nigh using the Family unit Calendar in Outlook.com.

Last updated: 13 August 2020

ISSUE

Nosotros are enlightened of an outcome where some customers cannot see images or pictures in their emails, or they are corrupted.

Nosotros are currently investigating and apologize for the inconvenience.

WORKAROUND

Ask the sender to resend the picture show as an attachment.

Some customers may meet a News folder. This is a limited experiment for a sample of customers. Although it'due south non possible at the moment to plough the feature off entirely, you lot can cull to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites.

Concluding updated: 12 May 2020

Issue

Some users may not be able to see the left folder pane.

SOLUTIONS

1. Sign out of Outlook.com

2. Clear your browser enshroud. Learn how to do that for Edge, Chrome, Firefox or Safari.

3. Close all browser tabs and windows.

4. Sign in over again at world wide web.outlook.com.

Tips:When viewing on a small screen, you may all the same need to:

1. Maximize your browser window, or scroll left to view the folder list.

2. Aggrandize the binder pane only when you need it. Select the three line icon in the left side bar to show or hide folders.

3. Open your layout settings and select Hide reading pane so Save. This will give the screen more space to show the folders.

Consequence

Nosotros are enlightened that some users may not exist able to become support in the Outlook.com Aid pane when using the Safari browser.

WORKAROUND

1. In the Safari app on your Mac, cull Safari > Preferences > Privacy.

2. UncheckWebsite Tracking: Preclude cross-site tracking.

3. UncheckEver permit cookies: Block all cookies.

For more information, read Apple's guide to Manage cookies and website data in Safari on Mac.

ISSUE

Nosotros are aware that some users may non be able to receive email from Gmail accounts. We are investigating a possible problem.

WORKAROUND

Check that you take not accidentally blocked the Gmail domain when blocking one Gmail user.

1. Open your Blocked Senders list.

2. If Gmail.com is in the list, select the next to the entry and printing Save.

Outcome

Some users may not exist able to empty their Deleted Items folder.

SOLUTIONS

• If you accept deleted a lot of email, information technology may have some time for those items to move to or be deleted from the Deleted Items folder - go out the browser window open up while the deleting takes place.

• If the email still fails to delete properly, select a smaller batch to delete.

• If deleted email comes back, information technology could be because you take deleted a lot of email recently. Delight try again later.

Consequence

Some customers may not exist able to come across their Profile, Account or Sign Out options when selecting their movie on the summit toolbar.

WORKAROUNDS

Some Firefox users may be able to solve the problem past clearing cookies and site information. Learn how.

If not, you can access your Microsoft business relationship Contour at https://account.microsoft.com/contour/.

You lot can see all other aspects of your Microsoft Account at https://account.microsoft.com/.

You can as well Sign out manually then shut all browser windows.

ISSUE

Some customers may experience a delay when trying to create a new email address, or allonym, for their Outlook.com account.

RECOMMENDED Activity

1. Please sign out of Outlook.com and shut all browser windows.

2. Sign in to start using your new electronic mail address/alias.

ISSUE

Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open up the Help Pane.

RECOMMENDED Action

1. Sign in to go Outlook.com back up.

2. Select the ? at the summit of the Outlook.com window. Once you lot have signed in and accept a browser window open, then the links will work.

3. Larn more than about how to contact support when using the Aid Pane.

Blocking someone doesn't stop their electronic mail from coming to your mailbox, simply it does automatically move the message to your Junk Electronic mail folder where yous can review it (in case it was blocked in mistake).

Acquire more than well-nigh Receiving email from blocked senders in Outlook.com.

ISSUE

Some browsers volition have problems loading emails, time-out or run very slowly if advert and popular-upward blockers are enabled, specifically:

• AdBlock

• Ublock

WORKAROUND

1. Use Microsoft Border or another spider web browser.

2. Exclude Outlook.com from the AdBlock settings. At the top right corner of Google Chrome, select AdBlock and so select Don't run on pages on this domain. Refresh your browser to load Outlook.com again.

3. Remove the problematic ad-blockers past managing extensions in Microsoft Border, Internet Explorer, Firefox, Chrome. or Safari.

Consequence

Sure add together-ons in the Firefox browser may forbid your Outlook.com Inbox from loading.

WORKAROUND

Visit Firefox support to larn how to Disable or remove Add-ons.

ISSUE

If you are having issues sending email, this might be due to validation bug with your Microsoft Business relationship.

WORKAROUND

1. Go to https://account.alive.com/reputationcheck to validate your Microsoft Account.

2. Ensure your Microsoft Account profile is up-to-date and complete. Make certain you accept the Terms Of Apply, if requested.

If you're notwithstanding unable to send or receive email, read how to Set Outlook.com email sync issues.

Outlook issues later connecting Outlook to Outlook.com

ISSUE

After calculation an email account to Outlook for Windows (Outlook 2016, 2013, 2010 versions) yous may experience the following:

• Your email account name shows upwardly asoutlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.

• Recipients will too receive the email from the sender with theoutlook_[long series of letters and numbers]@outlook.com format.

• When recipients reply to the e-mail, the electronic mail bounces and you may receive the message "Undeliverable message when you transport Cyberspace post in Outlook."

This issue can occur when you lot register a 3rd party email address (east.g., an e-mail address that is not Outlook.com or Hotmail.com) for your Microsoft Account and don't use Outlook.com for sending and receiving email.

If you typically use an Outlook.com account for e-mail, this issue tin occur if there are multiple aliases on the account and the 3^rd party email address is the primary alias. Delight meet the Alternative WORKAROUND section beneath.

WORKAROUND

Set your business relationship manually as an IMAP or POP business relationship in Outlook.

1. Shut Outlook

2. Utilise Windows Cardinal + R then type "outlook /profiles" (omitting the quotes) in the Run window and striking "OK" Note: There is a infinite between outlook and the frontwards slash (/)

3. In the launched "Choose Profile" box, select Options > New

4. Type a new, unique profile name and select OK

5. ChooseAdvanced options >Permit me ready up my business relationship manually.

6. Enter your business relationship password, then chooseConnect.

7. If setup fails, selectChange Account Settings. Update the business relationship information with the one you received from your email provider or from the Popular and IMAP server proper name reference topic. Choose Connect and then then select Washed.

8. In the Choose Profile window, select Set every bit default profile and select OK.

Alternative WORKAROUND

Switch your alias to an Outlook.com or Hotmail.com account.

Note: If yous exercise not have another alias, select the link on the page to create one. Cull Add together electronic mail and a new alias and and then choose the optionCreate a new email accost and add information technology equally an alias.

1. Become to https://account.live.com/names/Manage and sign in to your Outlook.com account.

2. Set your Outlook.com email as the primary alias.

3. In Outlook for Windows, remove and re-add the business relationship. See the steps in this article: Add your Outlook.com business relationship in Outlook for Windows

Last updated: Feb eight, 2017

ISSUE

If Outlook is connected to a primary Outlook.com account that is too continued to other secondary non-Microsoft accounts (such as Gmail, Yahoo, etc.), when sending an email in Outlook, you are not able to choose the other secondary connected account equally the "From" sending business relationship.

If you manually blazon in the secondary connected business relationship email address in the "From" field, the email is sent equally "On behalf of" your primary Outlook.com account.

STATUS: WORKAROUND

Outlook supports sending from a secondary connected business relationship for Microsoft owned domains such equally @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-political party domains.

The Outlook team is listening to your feedback and investigating calculation this functionality to future updates. To acquire more near how to provide feedback, come across How do I give feedback on Microsoft Part. In the concurrently, please utilize the following workaround:

WORKAROUND

You lot tin also add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as boosted accounts in the Outlook profile.

1. In Outlook, choose the File tab.

   

2. Under Account Information, cull Add Business relationship.

   

3. On the Auto Business relationship Setup page, enter your name, electronic mail address, and countersign, and so choose Next.

   Notation:If you receive an error message later on choosing Next, double check your e-mail address and password. If both are correct, encounter the side by side section.

4. Choose Finish.

For more than data, please see Outlook email setup.

Final updated: May 2, 2017

Currently, y'all tin can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you lot've reconnected your Outlook.com account to Outlook. We're working to make information technology possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared agenda, go online to your own Outlook.com calendar, open up Agenda for Windows ten, or apply a mobile device. Read how to Add together your Outlook.com business relationship to some other mail app.

Last updated: May two, 2017

Upshot

When you try to accept a shared Outlook.com calendar using your Microsoft 365 for business organization business relationship in Outlook 2016, y'all might receive the "Something went wrong" error or your sign-in might neglect.

Status: WORKAROUND

To access the agenda shared with your Microsoft 365 for business concern account, y'all'll need to accept the invitation from Outlook on the web, iOS, or Android. If yous've already clicked the Have button in Outlook 2016, you won't be able to re-accept the invitation from another Outlook application. The person who sent you the invitation volition demand to remove your permissions and so ship a new invitation.

Still demand help?

Note: You will need to sign in outset to get support. If you can't sign in, become to Account support.

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